+ - Contact Us
Hopefully, you will find the answer from one of the links we have on our support centre but, if you still need help, drop us a line at email@example.com and one of our team members will get in touch with you within 48 working hours.
Our working hours:
+ - Pop-up Stores!
+ - Do you have vegan friendly products on your website?
+ - Does the company trade fair?
We strongly believe in the ethical values that form the base for Unnaaty and we practice them at every stage of our business operations. Each of our products are ethically sourced and their makers are given due credit at different places across the website. You can find out more about how we work here.
+ - I want to change my order
+ - I have received defective or wrong product
If you have received defective, damaged or wrong product, write an email to us within 7 working days from the date of delivery and we will process an exchange if the same product is in stock. If the product to be replaced is not available we will offer an option of gift card or refund for it.
To exchange the products, mail it to:
+ - I want to return the product
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. You will receive a confirmation once the refund is processed at our end.
You are responsible for the products until those are delivered to us. We would recommend using tracked postal service while returning the products. If you are shipping an item over £100, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Payment and Refunds
+ - What payment methods are available to shop on your site
We accept all the major international debit or credit cards (Mastercard, Visa or American Express)
You can make payments for your purchase by entering the card details or by clicking the ‘Apple Pay’ button on the checkout page.
+ - How can I claim refund for my purchase?
If you are not happy with your purchase, follow the return process mentioned under the shipping and refund policy.
If your refund is accepted, a credit will automatically be applied to your original method of payment, within 5 working days.
We are unable to process any refund request if placed after 14 days from the date of delivery.
+ - I have not received the refund yet!
+ - What delivery options do you provide?
We use Royal Mail 48 hours tracked service for all our standard deliveries in the U.K. and DHL for express deliveries.
We also ship to certain countries outside the U.K. using the Royal Mail International Tracked or Signed service and DHL Worldwide express delivery service.
+ - Which countries do you ship your products to?
At present we take orders for deliveries to all the parts of the U.K.
We also ship to certain countries in Europe –
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
And, we also ship to certain International countries –
United States Of America, Canada, South Africa, India, Australia, New Zealand and UAE
+ - How do I track my order?
+ - How long does it take for the order to be delivered?
We have a standard order processing time and dispatch time of 3-5 working days from the date of order confirmation. However, we always work hard to dispatch sooner than that whenever possible. Any orders received on weekend or public holiday is processed the next working day.
We have the following delivery services available at the moment –
For delivery within the U.K. –
Royal Mail Tracked – Estimated 48 hour delivery
DHL Express – Estimated Next Day Delivery
DHL Express – Estimated Next Day Delivery by 12:00 p.m.
For delivery within Europe –
Royal Mail Tracked Or Signed For – Estimated delivery within 3-5 Business Days
DHL Worldwide – Estimated Delivery Within 2-3 Business Days
For International Delivery –
Royal Mail Tracked Or Signed For – Estimated delivery within 6-7 Business Days
DHL Worldwide – Estimated Delivery Within 4-6 Business Days
*Please note these are estimated delivery dates provided by the respective logistic partners, we do not take any responsibility for delay in shipment delivery at their end. Please visit their respective websites to check their business policies in this regards.
Incase of any issue, send us an email and we would be happy to liaise with them and try our best to get your parcel delivered to you at the earliest possible.
+ - How do I purchase a gift card?
You can purchase the gift cards from the website. At present we only offer e-gift cards, which will be sent directly to the receiver’s email address within 24 hours from the time of order confirmation.
+ - How do I access Unnaaty Gift card?
Simply enter the gift card code on the checkout page and the amount will be deducted from the order total.
+ - How long is the gift card valid for?
Our gift cards do not come with an expiry date!